Project Overview

Across multiple engagements, I served in hybrid leadership roles, including:

• Project Manager – for LEON Health coding changes

• Lead Change Manager & UX Strategist – for Alegis Care service transformation

• Communications Engagement Lead – for Global Data & Analytics engagement strategy

• Conducted internal interviews with clinical and operational stakeholders to understand service delivery pain points

• Led change impact analysis to evaluate how current workflows would be affected by proposed system or process changes

• Mapped the current state experience across users, including field staff and care managers

• Developed user insights and personas to center the future state design on real needs

• Crafted a change management plan rooted in empathy, accessibility, and staff readiness

• Created a roadmap to transition from current to future state with phased milestones and support tactics

• Facilitated stakeholder reviews to validate assumptions and build consensus

• Global Data Analytics (GDA):

  • Led communications strategy to improve team engagement and awareness of GDA’s work across Cigna

  • Developed targeted messaging, brand voice guidance, and stakeholder communications for broader impact

• LEON Health Coding (PM):

  • Oversaw project planning, cross-functional timelines, and stakeholder alignment for coding updates critical to compliance and care efficiency

• Delivered a comprehensive change management plan that was used to guide leadership and field teams through service enhancements

• Created a clear, user-informed future state experience for Alegis Care that aligned with both clinical and operational goals

• Strengthened cross-team collaboration by grounding every effort in user insights and transparent communication

• Helped Cigna build a more adaptive and customer-centered approach to evolving healthcare systems